Refund policy
Last updated: June 24, 2026
Thank you for shopping with CapyVibes.Grill. We want you to be completely satisfied with your purchase. Please read our Return and Refund Policy carefully before placing your order.
Our Commitment
At CapyVibes.Grill, we stand behind the quality of every product we sell. If you are not completely satisfied with your purchase for any reason, we are here to help.
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
Your item must be returned within 30 days of the delivery date. Your item must be unused, in the same condition that you received it, and in its original packaging. Your item must have proof of purchase such as your order confirmation or receipt. Items that are damaged due to misuse, improper handling, or normal wear and tear are not eligible for return.
Non-Returnable Items
The following items cannot be returned or refunded:
Items returned more than 30 days after delivery. Items that have been used, opened, or are not in their original condition. Items damaged or missing parts for reasons not due to our error. Any item marked as final sale at the time of purchase.
How to Initiate a Return
To start a return, please contact us at:
capyvibes94@gmail.com
Please include the following information in your message:
Your full name and order number. The reason for your return. A photo of the item if it arrived damaged or defective.
Once your return request is received and approved, we will provide you with instructions on how and where to send your item. Items sent back to us without first requesting a return will not be accepted.
Return Shipping
Customers are responsible for paying their own return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping method for your return as we cannot be held responsible for items lost in transit. Original shipping costs are non-refundable.
Refunds
Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved or rejected.
If your refund is approved, it will be processed and a credit will automatically be applied to your original payment method within 5 to 10 business days depending on your bank or card provider.
If your refund is rejected, we will notify you with the reason and return the item to you at your cost.
Late or Missing Refunds
If you have not received your refund within 10 business days of approval, please follow these steps:
Check your bank account again. Contact your credit card company as it may take additional time before your refund is officially posted. Contact your bank as processing times can vary.
If you have done all of the above and still have not received your refund, please contact us at capyvibes94@gmail.com and we will investigate immediately.
Damaged or Defective Items
If your item arrived damaged or defective, please contact us within 7 days of delivery at capyvibes94@gmail.com with your order number and a clear photo of the damaged item. We will arrange a replacement or full refund at no additional cost to you.
Wrong Item Received
If you received the wrong item, please contact us immediately at capyvibes94@gmail.com with your order number and a photo of the item you received. We will arrange to send you the correct item and cover all associated shipping costs.
Order Cancellations
Orders can be cancelled within 24 hours of placement for a full refund. Once an order has been processed and dispatched, it can no longer be cancelled. Please contact us as soon as possible at capyvibes94@gmail.com if you need to cancel an order.
Exchanges
We do not offer direct exchanges at this time. If you would like a different product, please return your original item for a refund and place a new order.
Changes to This Policy
We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page with an updated Last updated date. Your continued use of the Services after any changes constitutes your acceptance of the updated policy.
Contact
If you have any questions about our Return and Refund Policy, please contact us at:
capyvibes94@gmail.com CapyVibes.Grill 580 California Street, San Francisco, CA, 94104, US